We are Professional Guides, and as such, take our job seriously. We are all experienced, and perform the walks on a daily basis so are used to all manner of situations.
All our Guides have studied accredited courses, and are members of a recognised Guiding Association, so will have passed walking and written exams. We may well be proudly wearing a badge of qualification.
It is also fundamental that the tours are enjoyable and ‘fun’ rather than dry and merely informative. Each walk has been created with an element of adventure and innovation in mind and as such, should mark it out from other standard guiding companies. We are a relatively newly formed organisation, with a fresh take on guiding, and will provide a friendlier, personal touch than most.
And don’t forget, our Guides are recommended by the foremost Changing the Guard website, www.changing-guard.com and as such offer an unparalleled access to up to date information and notifications about the Changing The Guard ceremony, have won countless Trip Advisor Certificates of Excellence and have featured on renowned publications like the Londonist and About.com.
Although we are happy for photos and video of the surroundings to be taken during the tour, please do not video record the guide unless they have given you permission.
It is very possible that our tours will be full so if you turn up without booking you may well miss the tour. This is particularly relevant on the Changing The Guard which is extremely popular. We limit numbers on our tours to make them more personable and to maximise enjoyment, so we would have to turn you away if this number has been reached. However, those who booked online will be prioritised, followed by a first to arrive basis.
If you don’t book in advance you will not get any notification of changed locations or cancellations. We will always turn up for the tour if someone has booked, but if there have been no bookings for a tour it is very likely that it will be cancelled. And don’t forget, some of the walks are discounted for those who book online.
Please come 10 minutes before the allotted time so that we are ready to go promptly, especially if you have decided to come without booking online. Please note that in London there are regular road closures, engineering works on the tube and other events which can easily delay your journey. Ensure you make allowances for this as we do not wait for latecomers.
The Guide will leave promptly at the designated time. Although there may be an introduction to the tour, this will be brief and your guide will not answer the phone once the tour has started.
No, we’re afraid not. If there are extenuating circumstances why you were unable to come, please drop us a line at email@example.com and we will try to find a space for you on a later date but we cannot guarantee this.
It is very unlikely. The main reason for a tour being cancelled would be a major transportation issue, although this is extremely rare. The Guides live in London, so can make use of the tube and bus network and will follow up to date transport information to try to prevent any problems. Very rarely extreme weather conditions could prevent a tour going ahead, but even in heavy rain or snow tours generally continue (bring your umbrellas and ponchos if bad weather is predicted!)
There are a few rare occasions through the year where the Guard Change fails to take place for reasons out of the hands of the Tour Guide. Sometimes this will not become apparent until after the walk starts (usually due to weather conditions). In such a case the Tour Guide will continue with a modified tour. If you are not 100% satisfied with this, we will endeavour to provide you with an alternative date, tour or discount.
If a total of fewer than four people are booked onto the tour then we reserve the right to cancel. In such cases you will be sent an email/SMS and given prior notice, with the offer of a refund or alternative date.
In the event of cancellation, we will endeavour to let you know with as much notice as possible by either email or SMS and provide a full and prompt refund or offer an alternative date/tour if preferable.
We are keen to ensure that the groups are not too large. Usually we have a limit of 20 per guide (25 on changing the guard). Sometimes we may have a full tour, on other occasions, just five or ten people.
We have a variety of walks. The Changing The Guard is lively and fun, and are suitable for all ages, but requires good mobility. Some of the other walks are not suitable for children, and this is clearly stated when booking the tour.
Currently we have discounted tickets for children under 18 and also sell family tickets on some tours. All under 5s come for free. Please check each individual tour for further details.
Please email firstname.lastname@example.org regarding this. Depending on demand, it may be possible, but not a guarantee.
We encourage your feedback, and as such will provide each member of the tour with our contact details at the end of the tour. Please send your comments to email@example.com and feel free to post your review on Trip Advisor, Google or Yelp.
As we are a relatively small company, any positive feedback which can be seen on TripAdvisor or our Facebook page is enormously appreciated so that more people can enjoy our tours in the future!
If in the unlikely event that you have a complaint, please email us at firstname.lastname@example.org and we will endeavour to respond promptly.
We would suggest dressing sensibly for the predicted weather conditions. So a raincoat or small umbrella can be a good idea with the notoriously changeable weather in England! As the tours usually last a maximum of two hours, we will not be stopping for breaks, although we will endeavour to start and finish near to public facilities and shops. We would recommend bringing some water, and using the public facilities before coming on the tour.
At FLT we try to be as inclusive as possible, so if you have any particular disability, please email us at email@example.com beforehand and we will do our best to ensure the tour works for you.
No, your confirmation email is your ticket. Just show this to the guide on the day of the tour.
We permit guide dogs only.
We are a small company with a close knit group of guides and only add one or two fresh faces each year at most.
If you are interested, contact firstname.lastname@example.org with a CV.
Please note that we only take on guides who have at least a year guiding experience.
Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.
Group Size – we allow a maximum of 20 people on our tours (25 on changing the guard),
Wellness Checks – Guides will not lead the tour if they are showing symptoms.
Cancellation Policy – If you are experiencing symptoms we will work with you to ensure you can be refunded or rescheduled.