FREQUENTLY ASKED QUESTIONS ABOUT OUR WALKING TOURS OF LONDON
Why should I book with Fun London Tours?
Tips & Gratuities
Can I turn up for a walk without booking first?
How early should I arrive for the walk?
What happens if I don’t turn up on time?
What happens if I fail to turn up? Will I get a refund?
Will the walk ever be cancelled?
How long do walks last?
How far do we walk?
Will the tour always be the same?
How many people are in a group?
Who can come on the walks?
Do you cater for disabilities?
Are there any discounts for students, Senior Citizens or those on benefits?
Do you have group concessions?
How do I recognise the Guide?
Who is responsible for the safety of walkers?
Can I leave any Customer Comments?
What do I need to bring? Are there any toilet/refreshment breaks?
When I book the tour do I need to wait for tickets to arrive in the post?
We are Professional Guides, and as such, take our job seriously. We are all experienced, and perform the walks on a daily basis so are used to all manner of situations.
All our Guides have studied accredited courses, and are members of a recognised Guiding Association, so will have passed walking and written exams. We may well be proudly wearing a badge of qualification.
It is also fundamental that the tours are enjoyable and ‘fun’ rather than dry and merely informative. Each walk has been created with an element of adventure and innovation in mind and as such, should mark it out from other standard guiding companies. We are a relatively newly formed organisation, with a fresh take on guiding, and will provide a more friendly, personal touch than most.
And don't forget, our Guides are recommended by the foremost Changing the Guard websites, www.changing-guard.com and www.changing-the-guard.com, and as such offer an unparalleled access to up to date information and notifications about the Changing The Guard and Horse Guard walks.
This is of course at your discretion. However, tipping is a feature of the tourist industry, and if you feel the Tour Guide has done a good job then it is appropriate.
It is very possible that our tours will be full so if you turn up without booking you may well miss the tour. This is particularly relevant on the Changing The Guard tour, which is extremely popular. We limit numbers on our tours to make them more personable and to maximise enjoyment, so we would have to turn you away if this number has been reached. However, those who booked online will be prioritised, followed by a first to arrive basis.
Please come 5-10 minutes before the allotted time so that we are ready to go promptly, especially if you have decided to come without booking online.
The Guide will leave promptly at the designated time. Although there may be an introduction to the tour nearby, this will be brief.
No, we're afraid not. If there are extenuating circumstances why you were unable to come, please drop us a line at email@example.com and we will try to find a space for you on a later date but we cannot guarantee this.
It is very unlikely. The main reason for a tour being cancelled would be a major transportation issue, although this is extremely rare. The Guides live in London, so can make use of the tube and bus network and will follow up to date transport information to try to prevent any problems. Very rarely extreme weather conditions could prevent a tour going ahead, but even in heavy rain or snow tours generally continue (bring your umbrellas and ponchos if bad weather is predicted!)
There are a few rare occasions through the year where the Guard Change fails to take place for reasons out of the hands of the Tour Guide. Sometimes this will not become apparent until after the walk starts (usually due to weather conditions). In such a case the Tour Guide will continue with a modified tour. If you are not 100% satisfied with this, we will endeavour to provide you with a an alternative date, tour or discount.
In the event of cancellation, we will endeavour to let you know with as much notice as possible by either email or SMS and provide a full and prompt refund or offer an alternative date/tour if preferable.
The duration of our walks vary. Most are either 1.5 hours or 2 hours. Check the details of the individual walk for further information.
This depends on the tour. All of the walks will have between 5 and 15 stops, with a 3-5 minute walk between them. The Changing The Guard tour has a three minute burst where we march at the same pace as the guards, but otherwise all our walks are rather easily paced!
The theme of the tour will not deviate from what is advertised, although the guide reserves the right to alter the content and route.
We are keen to ensure that the groups are not too large. As such, we have placed a limit of 25 for each tour.
We have a variety of walks. The Changing The Guard and Horse Guard walks are lively and fun, and are suitable for all ages, but require good mobility. Some of the other walks are not suitable for children, and this is clearly stated when booking the tour.
Currently we have discounted tickets for under 18s and students, family tickets and all under 5s come for free. Please check each individual tour for further details.
Please email firstname.lastname@example.org regarding this. Depending on demand, it may be possible, but not a guarantee.
Our guide will wear a blue coat or poloshirt, and usually be carrying a Fun London Tours flag. You will also be sent a brief resume of your Tour Guide complete with photo when booking the tour.
The Guide will remind you of safety precautions at the beginning of each walk, but each member of the group is responsible for their own safety.
We encourage your feedback, and as such will provide each member of the tour with our contact details at the end of the tour. Please send your comments to email@example.com and feel free to post your review on Trip Advisor, Google or Yelp.
As we are a relatively new company, any positive feedback which can be seen on TripAdvisor or our Facebook page is enormously appreciated so that more people can enjoy our tours in the future!
If in the unlikely event that you have a complaint, please email us at firstname.lastname@example.org and we will endeavour to respond promptly.
We would suggest dressing sensibly for the predicted weather conditions. So a raincoat or small umbrella can be a good idea with the notoriously changeable weather in England! As the tours usually last a maximum of two hours, we will not be stopping for breaks, although we will endeavour to start and finish near to public facilities and shops. We would recommend bringing some water, and using the public facilities before coming on the tour.
At FLT we try to be as inclusive as possible, so if you have any particular disability, please email us beforehand and we will do our best to ensure the tour works for you.
No, your confirmation email is your ticket. Just show this to the guide on the day of the tour.