How do I recognise the Guide?
Our guide will be carrying a Fun London Tours flag.
How early should I arrive for the walk?
Please come 10 minutes before the allotted time so that we are ready to go promptly, especially if you have decided to come without booking online. Please note that in London there are regular road closures, engineering works on the tube and other events which can easily delay your journey. Ensure you make allowances for this as we do not wait for latecomers.
What do I need to bring? Are there any toilet/refreshment breaks?
We would suggest dressing sensibly for the predicted weather conditions. So a raincoat or small umbrella can be a good idea with the notoriously changeable weather in England! As the tours usually last a maximum of two hours, we will not be stopping for breaks, although we will endeavour to start and finish near to public facilities and shops. We would recommend bringing some water, and using the public facilities before coming on the tour.
What happens if I fail to turn up? Will I get a refund?
No, we’re afraid not. If there are extenuating circumstances why you were unable to come, please drop us a line at info@funlondontours.com and we will try to find a space for you on a later date but we cannot guarantee this.
Will the walk ever be cancelled?
It is very unlikely. The main reason for a tour being cancelled would be a major transportation issue, although this is extremely rare. The Guides live in London, so can make use of the tube and bus network and will follow up to date transport information to try to prevent any problems. Very rarely extreme weather conditions could prevent a tour going ahead, but even in heavy rain or snow tours generally continue (bring your umbrellas and ponchos if bad weather is predicted!)
There are a few rare occasions through the year where the Guard Change fails to take place for reasons out of the hands of the Tour Guide. Sometimes this will not become apparent until after the walk starts (usually due to weather conditions). In such a case the Tour Guide will continue with a modified tour. If you are not 100% satisfied with this, we will endeavour to provide you with an alternative date, tour or discount.
If a total of fewer than four people are booked onto the tour then we reserve the right to cancel. In such cases you will be sent an email/SMS and given prior notice, with the offer of a refund or alternative date.
In the event of cancellation, we will endeavour to let you know with as much notice as possible by either email or SMS and provide a full and prompt refund or offer an alternative date/tour if preferable.
Tips & Gratuities
This is of course at your discretion. However, tipping is a feature of the tourist industry, and if you feel the Tour Guide has done a good job then it is appropriate.
